Privacy Policy
How FeelWell Health Ltd collects, uses and protects information you provide through this website.
1. Who we are
This website is owned and operated by FeelWell Health Ltd, a company registered in England & Wales (the “Company”, “we”, “us” or “our”). FeelWell Health Ltd is the UK exclusive distributor of the SCASE Smart Health Monitor. Our registered correspondence email is info@feelwellhealth.co.uk.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller in respect of the personal information you provide through this website.
2. What information we collect
We collect personal information that you choose to provide through our forms (Register Interest, Request Demo and Contact), including:
- your full name and role
- your organisation and sector
- your email address and phone number
- information about your setting or interest in SCASE
- the content of any message you send us
We may also collect limited technical information automatically, such as your device type, browser type, anonymised IP address and pages visited, to help us understand how the site is used and improve it.
3. How we use your information
We use personal information that you provide to:
- respond to your enquiry or request
- arrange demonstrations, pilots and follow-up conversations
- send you information about the SCASE Smart Health Monitor that you have asked to receive
- maintain records of communications with us
- improve our website and the services we offer
- comply with our legal and regulatory obligations
4. Legal basis for processing
We rely on the following lawful bases under UK GDPR:
- Consent — when you tick a consent box on a form to be contacted by us.
- Legitimate interests — to operate our business, respond to enquiries you initiate, and keep records, where this is not overridden by your rights.
- Legal obligation — where we are required to retain certain records to meet our legal or regulatory duties.
5. Who we share information with
We do not sell your personal information. We may share it with:
- trusted service providers who help us operate the site and our forms (for example, our website hosting provider) under appropriate contractual protections
- the manufacturer or UK Responsible Person of the SCASE device where this is necessary to support your enquiry, and only with appropriate safeguards
- regulators, law enforcement and other authorities where we are required to by law
6. Cookies and analytics
This website uses a minimal number of strictly necessary cookies to operate. We may also use privacy-respecting analytics to understand aggregate site usage. Where any non-essential cookies are used we will ask for your consent.
7. How long we keep information
We hold personal information for as long as we have a legitimate reason to do so — typically for the duration of our relationship with you and for a reasonable period afterwards to comply with our legal, regulatory and accounting obligations.
8. Where we store information
Information is stored on systems located in the United Kingdom and the European Economic Area (EEA). Where information is transferred outside the UK or EEA, we use appropriate safeguards, such as the UK International Data Transfer Agreement or equivalent contractual protections.
9. Your rights
Under UK GDPR you have the right to: access the personal information we hold about you; ask us to correct it; ask us to delete it; restrict or object to its use; withdraw consent at any time; and lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights please email info@feelwellhealth.co.uk. You can also contact the ICO at ico.org.uk.
10. Security
We use appropriate technical and organisational measures to protect personal information. No method of transmission over the internet is fully secure, but we will continue to take reasonable steps to keep your data safe.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated through this page. The date at the top shows when it was last updated.
12. Contact
Questions about this policy can be sent to info@feelwellhealth.co.uk.